Additional to all plannable tasks KANiO® supports the consideration and documentation of unpredictable, spontaneously occurring events or the inclusion of certain process sequences. For this purpose, within the workflow module, individual process sequences, such as a fault message detection or a building connection process are mapped. During the fault message detection, detected deficiencies or states are recorded by means of simple input masks, which can be configured individually for the respective operation, and forwarded for further processing. The messages can then be sent to the person responsible for the operation, e.g. the triggering of follow-up actions takes place.